We don't currently have an app. Our website and online account are optimised for usage on smartphones and tablets, so you have everything you need at your fingertips.

You can open our website and access your account using the browser of choice on your device. You can also add the address of your online account to the start screen of your device, giving you quick access whenever you need it. This article will explain how you can do this. 

If you are facing any issues with running our website on your browser of choice, make sure your browser has been updated to the latest version. 


Adding a Webpage to Your Device's Home Screen

You can have more than just apps on the home screen of your device. You can also add shortcuts to websites.

Check the instructions below to create an "app" for any website on your device, allowing you to access shortcuts directly from your home screen. A great website link to use is the link to your online account https://so.energy/myaccount/login. 


iPhone or iPad Device 

1. Open Safari, the in-built browser for these devices. Other browsers, such as Chrome, won't work for this

2. Navigate to the website you want to save to your home screen by entering the URL of the website you want to create a shortcut to - for example, https://so.energy/myaccount/login. Tap “Go.”

3. Tap the Share button on the bottom of the page. It looks like a square with an arrow pointing out of the top

4. In the list of options that appear, scroll down until you see Add to Home Screen. Tap this. The Add to Home Screen dialog box will appear

 


5. Choose a name for the website shortcut on your home screen - for example, So Energy Account. You'll see the link so you can confirm it, as well as the site's favicon that will appear as the "app" icon on your home screen. Click Add when you're done. Safari will close automatically and you will be taken to where the icon is located on your iPhone’s or iPad's home screen

6. Now just tap the new "app" or shortcut on your home screen, and it will open the website in its own navigation window, independent of what you have open in Safari


Android

1. Open Chrome

2. Navigate to the website or web page you want to pin to your home screen


3. Tap the menu icon (3 dots in the upper right-hand corner) and tap Add to home screen

4. Choose a name for the website shortcut, then Chrome will add it to your home screen


Note: If you ever decide you want to remove the website shortcut, you can delete it just like you would any other app on your phone.